Seven travel problems, solved
Cancelled flights, lost bags, missed connections and more: what to do, and how to avoid them next time.
Even well-planned trips hit problems. These are the seven we help with most, and what to do.
1. A cancelled flight
Call your agent before joining the queue. We can often rebook you while others are still waiting at the desk.
2. A missed connection
On one ticket, the airline must rebook you. On separate tickets, you're on your own, which is why we book connections on one ticket.
3. Lost or delayed baggage
Report it at the airport before leaving, keep the reference and receipts for essentials, and claim on your insurance.
4. A lost passport
Report it to the police, then contact the Indian embassy or consulate for an emergency certificate. Keep scans of your passport and visas.
5. A medical emergency
Call your insurer's emergency number first; they'll guide you to an approved hospital.
6. A hotel that isn't as promised
Tell us immediately; it's much easier to move you on the first night.
7. A visa problem at the border
Carry printed copies of bookings and insurance. We check entry rules before you fly to avoid this one.
Every ATE client gets a dedicated 24/7 number for exactly these moments.
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