Refund Policy

At Airtravel Enterprises, we strive to provide the best travel services to our customers. This Refund Policy outlines the terms and conditions under which refunds are processed for cancellations and changes to bookings.

1. General terms

1.1 Refund requests must be submitted in writing by email to travel@ateuae.ae with the relevant booking details.

1.2 Refunds are subject to the cancellation policies of airlines, hotels, transport providers and other service providers involved. Many promotional fares and rates are non-refundable.

1.3 Processing times may vary depending on the type of booking and service provider.

2. Refund processing time

2.1 Refunds, where applicable, will be processed within 7–14 business days from the date of cancellation approval by the supplier.

2.2 The refund amount will be credited to the original payment method used during booking.

2.3 Processing times may vary based on banks and payment gateway providers.

3. Visa and service fees

3.1 Government visa fees and our service fees are non-refundable once an application has been submitted, regardless of the outcome.

4. Force majeure

4.1 Refunds may not be possible in cases of unforeseen events such as natural disasters, pandemics, government restrictions or other force majeure circumstances.

4.2 Alternative arrangements or rescheduling may be offered where applicable.

Changes to this policy

We reserve the right to modify this Refund Policy at any time. Any changes will be updated on our website with an effective date.

Contact us

For refund-related enquiries, please contact systems@ategroup.org or call +971 55 5582 124. By making a booking with us, you agree to this Refund Policy and its terms.